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tom de bruijn
I cant open my Casper dash wallet anymore from this morning. Now I see I had to migrate to Casper wallet. I tried to import my phrase in the Casper wallet and that works, but after that I dont see my wallet account to restore. What to do? Can I enter later in my Casper dash to migrate? Greetings Tom
Konrad Springer
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Konrad Springer
Hi,
You need to migrate your accounts pem files from casper dash and import them to casper wallet. Please refer to guide described here
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tom de bruijn
Konrad Springer thanks Konrad, but Casper dash is not opening anymore, is this a temporary problem? Because without opening this app I cant do it
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tom de bruijn
Konrad Springer and do I have to install the new wallet on a laptop or is IPhone also an option? Because my Casper dash is also on my iPhone
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tom de bruijn
Konrad Springer I cant copy to a PEM file when I cant open the Casper dash app
Konrad Springer
tom de bruijn: I had to search as Casper Dash is not our product. It looks like the mobile casper dash app is no longer supported. You would need to download Casper Dash extension (if you didn't use the extension before) and use your key phrase to recover your Casper dash account. From that you would need to follow the steps from https://www.casperwallet.io/user-guide/migrate-from-casperdash-to-casper-wallet and import PEM files. You can use those PEM files to import accounts directly to Casper Wallet (extension or mobile)
Please keep in mind that our team will not ask you to provide your recovery phrase. Do not share it with any one
I also recommend following casper and Make on social media. Information regarding casper dash was shared here as other important news
Konrad Springer
tom de bruijn: It is up to you. Casper wallet works as extension and mobile application. You can import pem files to both
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tom de bruijn
Konrad Springer thanks, can you help me a little more, I opent now the Casper dash on my laptop, cant see any staking or so, do I need to copy the wallet adres? Or something else, and I have no cliënt what to do next, thanks
Konrad Springer
tom de bruijn: Are you sure that you imported with correct secret phrase? You can always check the account using public key on https://cspr.live/
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tom de bruijn
Konrad Springer thanks for your help Konrad, I managed after another attempt, was afraid I lost it al. Best regards
Konrad Springer
tom de bruijn Good to hear :) if you have any issues you can always ask for support on our telegram channels as well