Ledger error notice
J
Jon Taub
I deposited my CSPR Jan. 2024 to my Ledger device from Bitrue. I upgraded my Ledger hardware device using same passwords and everything integrated seemlessly. All other accounts working as expected. Went to send off Ledger CSPR for first time yesterday and get error message after signing “check device passwords or passcode are correct”. Tried several times, even got out the old Leger device, same message. First thing I tried was to send another asset out, no problem. It’s not a changed or alternate pass phrase or pass key situation.
Konrad Springer
Hi
What exactly do you mean by depositing CSPR to your Ledger device?
Please make sure to use Casper Wallet extension or mobile app, connect your ledger here and import your ledger account. If you had any CSPR it should be there
Keep in mind that we will not ask you to provide your secret phrase!
J
Jon Taub
Btw, the Ledger device upgrade was 3 months ago. No other assets show this message. CSPR is stuck on Ledger.